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What is Anne Gentle up to?
I finally feel some energy returning after my eye injury about a month ago, although my right eye remains dilated which still means that side is a bit out-of-focus and I don’t like driving at night. I...
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Firefox Book Sprint complete!
Wow, we did it! A book in two days thanks to a great group of writers, an excellent Subject Matter Expert, and remote contributors from Calgary to Moscow to Bangalore. This sprint was our first...
View ArticleCasual users and Power users – what type of online help do they want?
I have been scanning through some of the presentations at the STC Summit that I had to miss due to the packed schedule, and Scott DeLoach’s presentation, Best Practices for Developing User Assistance...
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Content strategy and web writing
Boy, it must be getting harder and harder to be a web writer. I’m reading Content Strategy for the Web, and the web writer job description is intimidating! The quote that stuck with me talks about the...
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Hone writing skills or specialize?
Never permit a dichotomy to rule your life, a dichotomy in which you hate what you do so you can have pleasure in your spare time. Look for a situation in which your work will give you as much...
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New year, new look
If you’re visiting the site rather than reading this post through a feed reader, you’ll notice some changes to the look of the site. I’m using the Excellence theme from BlogOhBlog with some tweaking....
View ArticleBusinesses and Social Media – Insights from the Door64 TechFair
Today’s Technology Tools and Social Media for Growing Business was the title, and this session was the last one for Tech Fair, and the Panelists and their company names form an impressive lineup: Doug...
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Web Analytics for Technical Documentation Sites
I’m studying different help sites and applying web analytics. I wanted to write up some of the processes, potential wins, and possible short comings of web analytics for technical communication. When I...
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Booki in the running for a Drumbeat Award
Adam Hyde, founder of FLOSS Manuals, the community documentation group that makes open docs for open source, just announced some exciting news on the FLOSS Manuals Discuss list. …we got booki into the...
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